Delivery & Returns

Please return, with a covering letter outlining your request for exchange or refund, to:

One Glove Australia Returns
42 Dana st
Cashmere
Qld
4500

We accept refunds under the following circumstances:

• The product is still sealed and in original packaging
• The product has not been used or worn
• The product has a genuine fault or defect upon arrival
• The product is lost in the postal service and proof is provided (e.g. no confirmation of signed delivery etc.)

Terms & conditions of returns:

• The product must be returned within 30 days of purchase - we cannot accept returns later than this
• Products must be returned in original condition & packaging

Unfortunately, we cannot refund:

• Shipping costs
• Contact latex gloves with protective palm plastic removed (including damage to the latex upon removing the plastic)
• Gloves with Glove ID (unless the glove has a genuine defect or fault upon arrival)
• Products returned after 30 days since purchase
• Gloves with wear or deterioration that is deemed fair use - latex is a natural material that can and will experience wear from the very first use, the level of wear will vary per keeper depending on their age, technique, playing surface and much more (please see our glove care page HERE for more information)
• Gloves with wear or deterioration caused by not preparing and caring for them in line with the glove care instructions on the packaging